Shipping Policy

Thank you for shopping with FlexStyle. We work to process and ship your order as quickly and safely as possible.

ORDER PROCESSING

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.

During sales, holidays, product launches, or periods of high order volume, processing may take additional time.

You will receive an email with tracking information once your order has shipped.

SHIPPING WITHIN THE UNITED STATES

At launch, FlexStyle ships within the United States only.

Standard delivery is generally estimated at 5–11 business days after processing. Delivery times are estimates and may vary depending on the product, fulfillment location, carrier, and destination.

Available shipping methods and applicable charges will be displayed at checkout.

Estimated delivery times begin after your order has been processed and accepted by the carrier.

CLOTHING ORDERS

Clothing items may be fulfilled from different locations depending on product availability. As a result, items within the same order may arrive in separate packages and at different times.

Standard delivery is generally estimated at 5–11 business days after processing, although actual delivery times may vary depending on the fulfillment location, carrier, destination, weather, holidays, and other circumstances outside of our control.

FRAGRANCE ORDERS

Fragrances may contain alcohol and can be subject to carrier restrictions for hazardous or flammable materials.

For this reason, fragrance orders may be limited to eligible domestic ground transportation and may require additional transit time.

Certain destinations or shipping methods may not be available for fragrance orders.

ORDERS CONTAINING CLOTHING AND FRAGRANCES

Orders containing both clothing and fragrances may be subject to the shipping restrictions applicable to the fragrance products.

In some circumstances, items may be shipped separately. You may receive separate tracking information for each shipment.

TRACKING

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

DELAYS

Carrier delays, severe weather, holidays, customs or transportation disruptions, and other circumstances outside of FlexStyle's control may affect delivery times.

Estimated delivery dates are not guaranteed.

LOST, DAMAGED OR MISSING PACKAGES

If your order arrives damaged, incorrect, or incomplete, please contact FlexStyle Customer Support within 7 days of delivery and provide your order number, a description of the issue, and any relevant photos of the product and packaging.

For packages marked as delivered but not received, please first verify the shipping address, check around the delivery location, check with household members or neighbors when appropriate, and contact the carrier.

FlexStyle will review reported shipping issues individually and assist whenever reasonably possible.

QUESTIONS

For questions regarding your order, shipping, tracking, or delivery, please contact FlexStyle Customer Support through our Contact Us page.