FREQUENTLY ASKED QUESTIONS
How long does it take to process my order?
Orders are typically processed within 1–2 business days. Processing times may be longer during holidays, promotions, or periods of high order volume.
How long does shipping take?
Delivery times depend on your location and the shipping method available at checkout. You’ll receive tracking information once your order ships.
How can I track my order?
Once your order ships, we’ll send tracking information to the email address provided at checkout.
Can I change or cancel my order?
Contact us as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or shipped.
What is your return policy?
Eligible clothing items may be returned according to our Returns & Refunds Policy. Items must meet all return requirements. Please review our full policy before initiating a return.
Can I return a perfume?
For hygiene, safety, and product-integrity reasons, opened or used fragrances are not eligible for return. If you receive an incorrect, damaged, or defective item, contact us promptly so we can review the issue.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and photos of the item and packaging. We’ll review the issue and provide the appropriate resolution.
Do you ship internationally?
At launch, FlexStyle ships within the United States. We may expand shipping destinations in the future.
Are the products shown online the exact colors I will receive?
We make every effort to display product colors accurately. However, colors may vary slightly depending on lighting and your device or screen settings.
How do I know which clothing size to order?
Check our Size Guide and the sizing information provided on the individual product page before ordering.