Refund policy

We want you to be happy with your FlexStyle purchase. Please review the following return and refund conditions before submitting a return request.

RETURN WINDOW

Eligible items may be returned within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with all original tags and packaging.

Proof of purchase or your order number may be required.

CLOTHING RETURNS

Eligible clothing items may be returned within the 14-day return period.

Items showing signs of wear, washing, alterations, stains, odors, damage caused after delivery, or missing tags may not be accepted.

FRAGRANCES & PERFUMES

For hygiene, safety, and product-integrity reasons, opened, sprayed, used, or unsealed fragrances are not eligible for return.

A fragrance may only be considered for a standard return if it remains unused, unopened, and in its original sealed packaging.

This restriction does not prevent customers from contacting us regarding an item that arrived damaged, defective, leaking, or incorrect.

FINAL SALE ITEMS

Items clearly marked Final Sale at the time of purchase are not eligible for standard returns unless the item arrives damaged, defective, or incorrect.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an incorrect, damaged, defective, or leaking product, please contact us within 7 days of delivery through our Contact Us page.

Please include your order number, description of the issue, and clear photos of the product and packaging so we can review your request.

HOW TO REQUEST A RETURN

Before sending any item back, contact FlexStyle Customer Support through our Contact Us page with your order number and reason for the return.

Returns sent without prior authorization may not be accepted.

Do not return any product to the address shown on the shipping package without first contacting us. The appropriate return instructions and return address will be provided after your return request is reviewed and authorized.

RETURN SHIPPING

Unless the return is due to an error by FlexStyle or an eligible damaged, defective, or incorrect item, customers are responsible for applicable return shipping costs.

Original shipping charges are generally non-refundable.

ORDER CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request; however, once an order has entered processing or fulfillment, we cannot guarantee that it can be changed or canceled. If the order has already shipped, the applicable return policy will apply.

REFUNDS

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or card issuer to process and post the refund.

EXCHANGES

The fastest way to obtain a different size or style is to contact us regarding the original item and, when appropriate, place a new order for the desired item.

QUESTIONS

For questions about a return, refund, damaged product, or incorrect order, please contact FlexStyle Customer Support through our Contact Us page.