RETURNS & REFUNDS POLICY
We want you to be happy with your FlexStyle purchase. Please review the following return and refund conditions before submitting a return request.
RETURN WINDOW
Eligible items may be returned within 14 days of delivery.
To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with all original tags and packaging.
Proof of purchase or your order number may be required.
CLOTHING RETURNS
Eligible clothing items may be returned within the 14-day return period.
Items showing signs of wear, washing, alterations, stains, odors, damage caused after delivery, or missing tags may not be accepted.
FRAGRANCES & PERFUMES
For hygiene, safety, and product-integrity reasons, opened, sprayed, used, or unsealed fragrances are not eligible for return.
A fragrance may only be considered for a standard return if it remains unused, unopened, and in its original sealed packaging.
This restriction does not prevent customers from contacting us regarding an item that arrived damaged, defective, leaking, or incorrect.
FINAL SALE ITEMS
Items clearly marked Final Sale at the time of purchase are not eligible for standard returns unless the item arrives damaged, defective, or incorrect.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If you receive an incorrect, damaged, defective, or leaking product, contact us promptly through our Contact Us page.
Please include your order number, description of the issue, and clear photos of the product and packaging so we can review your request.
HOW TO REQUEST A RETURN
Before sending any item back, contact FlexStyle Customer Support through our Contact Us page with your order number and reason for the return.
Returns sent without prior authorization may not be accepted.
RETURN SHIPPING
Unless the return is due to an error by FlexStyle or an eligible damaged, defective, or incorrect item, customers are responsible for applicable return shipping costs.
Original shipping charges are generally non-refundable.
REFUNDS
Once an eligible return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or card issuer to process and post the refund.
EXCHANGES
The fastest way to obtain a different size or style is to contact us regarding the original item and, when appropriate, place a new order for the desired item.
QUESTIONS
For questions about a return, refund, damaged product, or incorrect order, please contact FlexStyle Customer Support through our Contact Us page.